Delivery Information

Point of Origin

Although the majority of goods are manufactured in U.S.A. and Japan, all goods are still warehoused for distribution from Philippines. Membership ID's and ATM cards are also processed and created in the Philippines.

Time of Delivery

Since all goods and cards will come from Philippines the delivery time depends on how far the destination address is. Below are estimated time of deliveries based on Philippine time:

  • Goods to local address: 2 to 7 working days
  • Goods to foreign address: 5 to 16 working days
  • Cards to local address:  3 to 10 working days
  • Cards to foreign address: 10 to 45 working days

Please note that the above lead times are estimated values only and should not be taken accurately because delivery times also depend on the following factors:

  • Your response time to our verification calls or email confirmation requests
  • Your fulfillment time to submit completed forms and document requirements for Membership ID and ATM cards
  • How quick your local customs will complete their inspection of your items
  • How quick your local post office will deliver the items to you

Proof of Delivery

We take pictures of the Packaging of goods or cards, together with the destination address and recipient's name, while it is mailed in the Post Office. Copy of these photos and delivery details (such as receipts and tracking code) are then emailed to the customer immediately.
If order is via Express shipping method we mainly use registered mail service so that customers can track online the progress of the delivery of their order